Recently, the Supreme People’s Court released a special report related to online shopping contract dispute cases, and pointed out that among the online shopping contract dispute cases, food disputes accounted for nearly half, 45.65%. And about 11.37% of the dispute cases involved overseas shopping or imported products.
The quantity of cases is fluctuating, with a surge of nearly 30% year-on-year in 2019
The report shows that from January 1, 2017 to June 30, 2020, people’s courts at all levels nationwide received a total of 49,000 new cases of online shopping contract disputes in the first instance. 13,300 new cases were received in 2017 and 12,100 in 2018, a year-on-year decrease of 9.02%; 15,600 new cases were received in 2019, an increase of 28.93% year-on-year; and in the first half of 2020, nearly 8,000 new cases were received, down 0.43% from the same period last year.
Source: China Justice Big Data Service Platform
Lots of cases related to daily necessities Food products account for nearly half
In terms of products types, the majority of disputes are related to daily necessities, with food products accounting for nearly half of the disputes, is 45.65%. In addition, about 11.37% of the disputes involved in overseas shopping or imported products.
Source: China Justice Big Data Service Platform
About 30% of online shopping disputes involved food safety, and more than 20% involved false propaganda and fraud by seller. The data shows that 30.78% of disputes involved food safety issues, in 22.56% of disputes, consumers believed that involved false propaganda and other fraudulent acts by seller, 21.65% of disputes were due to the lack of necessary labeling for products, and 9.15% of disputes involved product quality issues such as counterfeiting, and other disputes accounted for 15.86%.
Source: China Justice Big Data Service Platform
From the view of plaintiff, about 90% demanded compensation for loss, more than 80% demanded the return of goods and refund. 90.50% of the plaintiff claimed defendant to pay corresponding compensation, 83.85% of the plaintiff claimed refund and the return of goods, 17.57% required defendant to pay for the goods, 2.55% required defendant to continue to perform the sales contract, and 2.46% asked defendant to apologize.
Source: China Justice Big Data Service Platform
Please click the link to get the Chinese version: 【行業】最高法發布近三年網購合同糾紛大(dà)數據：11.37%案件涉及海淘或進口商(shāng)品